Privacy

Information you give us

Table bookings

Table bookings are made through OpenTable, not on a form on this website. The Book buttons open OpenTable. OpenTable collects the booking, and we receive what the restaurant needs to hold the table: your name, contact details, the size of the party, the time, and any note you leave. OpenTable handles that information under its own privacy policy as well as this one.

Enquiries, functions and events

The function enquiry form is how we take enquiries for weddings, functions and other events. It asks for your first name, last name, phone number, email address, the date, how many guests, the type of function, and any notes you want to add. The types are a wedding, a cocktail party, a sit-down meal, a corporate event, a wake, or something else.

That form is sent to HighLevel (also called GoHighLevel), which is where we read enquiries and reply from. If it does not send, the page asks you to call us or to try again.

Use the notes for what we need to host the event, including dietary requirements if they matter on the day.

Stallholder applications

The stallholder form asks for your name, your business or stall name, email, phone, what you sell or do, an Instagram name or website, and any notes. It is sent to HighLevel on a separate path from function enquiries, so a market application is not mixed in with a wedding.

Email and phone

Writing to hello@visitbridges.com.au, or calling the restaurant or the functions line, is another way to enquire. We keep what we need to answer you and to look after the booking or the event.

The wellness box

The Health & Wellness section has a box labelled Tell me when. It asks for an email address. The page checks that the address looks like an email, then clears the box. It does not send the address to us, and it does not store it. A line on the page may thank you. That line does not mean we have kept the address. There is no list behind that box.

Cookies, the Meta Pixel, and advertising

This website loads Google Tag Manager. Through it we use Google Analytics, so we can see how the site is used, such as which pages people open.

We advertise Bridges on Google, on Facebook and on Instagram.

• Google Ads measures and runs the advertising on Google.
• The Meta Pixel measures visits and actions so we can show and measure advertising on Facebook and Instagram.

Google Analytics, Google Ads and the Meta Pixel set cookies and similar identifiers in your browser. A cookie is a small file, or an equivalent identifier, that the tool can read on a later visit. They can receive your IP address and the pages you open. Where a cookie identifies you, we treat it as personal information.

When a form is sent, the website tells Google Tag Manager the name of the form, so we can count enquiries. That count does not include the words you typed.

We use this to understand the website and to advertise Bridges on Google, Facebook and Instagram. We do not sell personal information. We do not rent it or trade it.

The Find us section embeds a Google Map. Loading that map sends technical details, including your IP address, to Google.

The website is hosted by Netlify. Netlify keeps ordinary server logs, such as your IP address, the page requested and the time.

The website still works if you block cookies. Blocking them limits the measurement and the advertising described above. How to opt out is set out further down.

How we use personal information

We use personal information to:

• hold and manage a table booking
• reply to a function, event or other enquiry, and run the event you asked about
• consider a stallholder application and be in touch about the market
• understand how the website is used
• measure and show advertising for Bridges on Google, Facebook and Instagram
• keep a record the law requires, and answer a lawful request

We do not sell personal information.

We do not put you on a mailing list because you booked a table or sent an enquiry. We write to you about the thing you contacted us about.

We keep personal information for as long as we need it for that purpose. After that we delete it, or remove the details that identify you, unless a law says we have to keep it.

Who else receives it

We share personal information with the services that do a specific job for us. Each one has its own privacy policy:

• OpenTable, for table bookings
• HighLevel (GoHighLevel), for function, event and stallholder enquiries
• Meta, for the Meta Pixel and advertising on Facebook and Instagram
• Google, for Google Tag Manager, Google Analytics, Google Ads and the map
• Netlify, which hosts the website

OpenTable, Meta, Google and HighLevel are based in the United States. They and Netlify may store information outside Australia. We remain responsible under the Privacy Act for personal information those providers handle for us, including where they hold it outside Australia. We share what they need for the job above, not a copy of everything we hold.

We may also pass personal information on if Australian law requires it, or if we need to for a legal claim.

Links to Instagram, Facebook, TikTok and OpenTable leave this website. From there, that service’s own policy applies.

How to opt out of ad tracking

You can opt out of the advertising and analytics cookies without closing an enquiry you have already sent.

• In your browser, block or delete cookies, or use a private window. The controls are in the browser’s settings, usually under privacy.
• Google ad settings, for ads Google shows you
• Google Analytics opt-out, a browser add-on that stops Analytics on the sites you visit
• Meta ad preferences, for advertising on Facebook and Instagram. You will need to be logged in. The same controls sit under Settings and privacy, then Ad preferences, on Facebook and on Instagram.
• Your Online Choices, an industry opt-out for interest-based advertising in Australia

Opting out stops that kind of tracking from here on, in the browser you are using. It does not delete information we already hold. The next section is how to ask for that.

Access, correction and deletion

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@visitbridges.com.au.

Data deletion instructions. To ask Bridges to delete personal information we hold about you, email hello@visitbridges.com.au and put Data deletion request in the subject line. Tell us your name, and the email address or phone number we are likely to have. Say what you want deleted. If the request is about advertising, say that it concerns Facebook, Instagram or the Meta Pixel. This is how you ask us to delete information connected with our advertising on Facebook and Instagram, including information collected through the Meta Pixel.

We will delete the personal information we hold, unless we need to keep it to finish a booking or event that is still going ahead, to meet a legal duty, or to resolve a dispute. If we keep something, we will tell you what and why.

For a copy, or to fix something that is wrong, use the same email address. Put Access request or Correction request in the subject line, and tell us what to send or what to change. We will correct information that is wrong, out of date, or misleading.

We will reply as soon as we can, and within 30 days. If we cannot give you access, we will say why in writing.

Complaints

If you are unhappy with how we have handled personal information, email hello@visitbridges.com.au and tell us what happened. We will look into it and reply.

If you are not satisfied with our reply, you can take it to the Office of the Australian Information Commissioner (OAIC). The OAIC is the regulator for the Privacy Act. You can make a complaint on the OAIC privacy complaints page, or call 1300 363 992.

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